Terms of Service

Who we are and what these terms cover

This website is provided by N BASNET & Y CHOYI, trading as Tech10 Solutions, ABN 45 771 256 836, and using the TECH10 brand (we, us or our). These terms describe the permitted use of this website. For questions, contact support@tech10.com.au.

Information and enquiries

The website provides general information about our software consultancy. It is not advice tailored to your circumstances or an offer to carry out a particular project. Examples and illustrations explain possible approaches; they do not promise a particular outcome, saving or delivery time.

Preparing an enquiry opens your email application. You must review and send the email there before we receive it. An enquiry alone does not create a paid engagement or require you to buy a service.

Working with us

Before paid work starts, the scope, fees, payment arrangements, milestones, intellectual property, confidentiality, support and cancellation arrangements should be set out in a separate written agreement. These website terms do not replace or change an existing project agreement.

Using the website

You may browse the site, share links, and use its information to consider our services. Do not use the site unlawfully, introduce malicious code, attempt unauthorised access, disrupt its operation, impersonate someone else, or send material you are not entitled to share.

Only include information reasonably needed to describe your enquiry. Please do not send passwords, access keys, payment-card details or sensitive personal information through the enquiry form or an initial email.

Website content

Rights in the website’s branding, text, designs and other content belong to their respective owners. You may keep or print reasonable extracts for your own evaluation of our services. Other uses require permission unless allowed by law or an applicable licence. Third-party and open-source materials remain subject to their own licences.

Availability and external services

We aim to keep the website accurate and available, but information may need updating and interruptions can occur. Please confirm details with us before relying on them for a project decision.

External websites and your email application are operated by their respective providers and have their own terms and privacy practices. A link does not by itself amount to an endorsement.

Your legal rights

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. These terms do not impose a blanket exclusion of our liability or require you to waive statutory rights.

Privacy and updates

Our Privacy Policy and Cookie Policy explain information handling on this site. Reading those policies is not consent to unrelated marketing or data use.

We may update these website terms by publishing a revised version with a new date. Changes apply prospectively and do not retrospectively alter an existing project agreement. If you have a concern about the site, contact us so we can try to resolve it.